Business Analyst (ID#3796)

Vancouver, BC Time

We are seeking a Business Analyst to help our client to replace their line of business applications with a new more efficient Customer Relationship Management (CRM) system. The successful candidate must have experience working with software development teams using an agile like Software Development Life Cycle (SDLC) methodology. 


  • Gathering and documenting business requirements
    • Working with project stakeholders, business architect, business process analyst, and application architect to develop Epics and to break Epics down into User Stories
    • Presentations for verification of User Stories to product owner
    • Incorporating feedback from product owner, users, and other stakeholders into User Stories
    • Researching new initiatives to timely and cost-effectively improve individual project processes
  • Conducting gap analysis
  • Identifying and documenting business rules and scenarios
  • Working with project manager to specify scope and roadmap of each individual project
  • Supporting the testing team and development teams by presenting User Stories in the context of the project and strategic goals
  • Developing user implementation documentation
  • Facilitating and conducting meetings with multiple groups while working on multiple issues at the same time to keep all necessary personnel apprised of progress and business findings for relevant projects
  • Independently planning, prioritizing, and coordinating complex and concurrent activities to meet deadlines in a constantly changing environment


  • 5+ years of experience as a Business Analyst in a finance, social services or community health care environment
  • Experience as a project lead
  • Demonstration of advanced analytical skills
  • Strong interpersonal skills – ability to work with people at all levels of the organisation and to take the lead when required
  • Values relationships and helps strengthen the bond with partners with a high degree of trust, teamwork and mutual respect
  • Strong written and oral communication skills in English
  • Proven problem-solving skills
  • Extremely well-organised and strong attention to detail
  • Ability to take the initiative and to manage time in the most effective manner
  • A passion for excellence and innovation
  • Exercise sound judgment and make appropriate recommendations
  • Preferred Qualifications:
    • Business analyst experience in CRM Customer Relationship Management
    • Experience in post-system implementation and training support
    • Experience with business modelling in Sparx Enterprise Architect

If you have this expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.