Business Analyst (ID#4508)

Vancouver, BC Time

We are seeking an experienced IT Voice Business Analyst with a background in large healthcare building construction projects. The role involves planning and managing the progressive elaboration of assigned IM/IT work packages for capital facilities redevelopment initiatives. Specifically, the IT Voice Business Analyst will coordinate, oversee, implement, and support the deployment of VoIP devices and other voice-related use cases in a new facility.


  • Lead and collaborate with Technical Project Manager for the Voice equipment deployment
  • Business requirements gathering and analyses;
  • System integration requirements gathering and analyses (e.g. Fire alarm, paging, etc.)
  • Process engineering
  • Develop tools and templates to support decision making on voice solutions
  • Facilitate system design and configuration to business rules
  • Collaborate with overall project team and the health authority’s technology services on the site discovery, solutioning, deployment, go-live and support
  • Develop training plan and materials
  • Develop communication materials required
  • Test and validate system with business users (for example:  Validate and test the fire, code and alarm calling procedures)
  • Develop Go-Live materials and operation transition materials
  • Manage the collection/decommissioning of old devices

Deliverable Summary

  • Use cases and analysis
  • Functional and non-functional requirements
  • Coordinated site visits and access
  • Assessment tools & methodologies, documentation templates, and decision-making guidance for voice solution selection, design and implementation.
  • Device tracking document (port, number, function, stakeholder approvals)
  • Training plan and materials such as manuals, quick reference guides, videos, etc.
  • Migration plan and implementation (including coordinating downtime cell phones if necessary)
  • Project operation handover document
  • Train full time staff taking over operations

General support for Redevelopment related activities:

  • Establish and improve processes, templates, approach, communication, and issue resolution
  • Lead engagement with third parties (suppliers, health authorities, Design Builder)
  • Lead and coordinate the deployment to all departments in device testing and configuration
  • Support application testing and clinical transition activities
  • Provide support and issue resolution along with production turn over
  • Create, maintain, and monitor budget and cost center allocation
  • Undertake other work as/if assigned by IT Delivery Manager with the Design-Builder, Health Authority Facilities Management, Owner’s compliance team and other project stakeholders
  • Additional projects or tasks may be assigned to gain full utilization of consultant


  • 5+ years of experience working on large scale IT projects in a Business Analyst role and project lead role
  • Must be experienced in end user requirement gathering and solution advising including requirement elicitation, analysis, and solution design
  • Must be comfortable to lead and drive the project along with the Technical Project Manager
  • Experience in stakeholder engagement, process development, change management, project management
  • Solution adoption and operation transition
  • This is a hands-on (roll up your sleeve) role that requires onsite presence in increasing frequency toward implementation time.
  • Basic Computer setup and networking knowledge.
  • Must be fluent in English both oral and written.
  • Ability to take lead in an ambiguous, changing/reactionary priorities environment.
  • Able to efficiently prioritize and structure clear and unclear workloads.
  • Open to rolling up your sleeves, applying subject matter understanding and to dive into the details to uncover optimal solutions to application design, implementation and hand-over sustain problems
  • Effective communication skills, and ability to interact with internal and external partners

Preferred (highly desired) qualifications:

  • Previous experience in corporate voice and communications projects systems analysis, design and migration of Voice devices, VoIP project and workflow
  • Formal business analysis training or certification
  • Formal project management training
  • Formal change management training
  • Experience working in health care project; especially in a hospital

If you have this expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.

The hourly rate range for this position is $70 – $90, with the final rate based on consultant experience and fit for the role.