Service Desk Analyst (ID#4500)

Calgary, AB Time

We are seeking a Service Desk Analyst to help our client support their IT business needs. The successful candidate will possess at least five years of work experience and knowledge over a broad range of technologies.


  • Be the first point of contact for internal clients across US and Canada via phone, Teams, and using a ticket system
  • Provide first level triage and support for our internal proprietary applications
  • Provide intermediate triage and support for typical deskside support scenarios
  • Maintain application updates and patching
  • Maintain Operating System updates and patching
  • Manage small to medium infrastructure projects including upgrades, new services and service changes
  • Administer and maintain spare parts inventory
  • Shared 7×24 on call – corporate mobile device(s) provided
  • Deployment and relocation of printers, desk stations, network cabling

Technologies Used:

  • Microsoft Technologies
    • Windows Active Directory and Group Policy
    • Windows 10 Workstations (150+) across 9 sites
    • Windows 2008R2, 2012, 2016, 2019 Server (100+)
    • Office 365 (150+ users)
    • IIS Webservers
    • SQL Server (SSRS, SSAS and Database)
    • SCCM
  • Worldox document management
  • Freshservice ticketing system
  • PRTG monitoring system(s)
  • Citrix Contraxx contracts management
  • PowerShell and VB script
  • Palo Alto Global Protect
  • AccuMap
  • Schlumberger desktop applications


  • 5+ years of work experience in first\second level IT Support
  • 5+ years of experience with Windows system administration
  • Good understanding of Active Directory, Group Policy, DNS, DHCP, TCP/IP
  • Experience supporting Citrix remote access
  • Experience supporting Office 365-Office Suite, Teams
  • Experience deploying applications using SCCM
  • MCP, ITIL certification is preferred

If you have this expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.