Application Support Success Stories
Successful Application Support Plan
New Value Solutions successfully created and executed an application support plan for an international natural resource company. We used our Shared Services delivery framework to maintain their SharePoint site at significantly lower costs than their original forecast. They only paid for what they used and we provided a complete team with service and knowledge redundancy to protect their Intellectual Property. Our response time to enhancements and maintenance requests were within 1 hour, often within minutes.
Successful Infrastructure Support Plan
New Value Solutions successfully created and executed an infrastructure support plan for an international medical research company. We used our Shared Services delivery framework to maintain their network, Exchange, Active Directory, backup, security and hardware infrastructure. Our delivery model provided redundancy of resources to ensure the appropriate support capacity during peak periods and to mitigate against service disruption.
Successful Key Application Support
New Value Solutions provided the necessary expert skills to support a key application used by national and civic law enforcement agencies across Canada. Great trust was afforded New Value Solutions as the system contained very sensitive information.