ITIL: A Business Mindset

It wasn’t too long ago that some companies perceived IT as strictly a cost center, instead of a means to enhance your ROI, improve customer service and reduce business risk.   To waiver this perception, there is an IT service framework known as an Information Technology Infrastructure Library. By adopting this system as a foundation to your IT services, you will experience:

  1. Alignment between IT and the business and ultimately business value
  2. Improved service delivery and customer satisfaction
  3. Reduced costs through improved processes, metrics targets and utilization of resources
  4. Implementation of a value chain and continuous improvement model.
  5. Greater visibility of IT costs and assets
  6. Better management of business risk, interruption of service or failure
  7. Adaptable service environment to support constant business change

 

ITIL is the world’s most widely used IT service management framework, that helps organizations use IT to realize business change, transformation, and growth.  With a Value Chain model, ITIL guides compliance and measures improvement to give direction to organizations who utilize IT tools.

The speed in which current breakthroughs are occurring is disruptive to almost every industry on a global scale. This technological aggressiveness can seem imperious and therefore, having something to support this constant state of adaptation is necessary. ITIL helps businesses navigate the new technological era as it provides a practical and flexible basis to support organizations on their journey into the new world of digital transformation. By helping organizations align their human, digital and physical resources, they can compete with this complex modern landscape.

With the consistent alignment of IT services and business requirements, ITIL creates an atmosphere of continual service improvement that will ensure the best products and service as possible. Think of it as a set of guidelines with instructions. These instructions are purposefully general, so that you and any other company can personally customize and implement ITIL into your unique business. It is an approach of how to do IT service management.

How ITIL can help you navigate the pandemic

Throughout the pandemic we have had to adapt to a “new normal”, as remote work has become omnipresent. Therefore, it is important not to underestimate the importance of your IT service desk and controlling security risk as well as the need to maximize employee productivity. The ITIL framework ensures that your company is adapting to continuous changes based on shifting markets and business plans while adding value and ensuring the best possible products and services.

ITIL is unequivocally a beneficial asset to any firm looking to enhance their IT service management. It comes with several advantages such as the improvement of risk management, the strengthening of client relationships and increase in productivity and reduced costs. With this guidance, your company will be able to standardize the way you offer IT-based services, improving the experience and services that your customers receive.

Related Blogs

Better, Simpler Security

Better, Simpler Security

We are all well aware that the last two years have seen significant change. We’ve seen a tremendous shift in how consumers and businesses accomplish tasks with the continued shift to digital and the cloud. As a result of disappearing perimeters, increased digital data...

Familiarity does Matter

Familiarity does Matter

Some of the most successful companies today are no stranger to the advantages of IT outsourcing. As a constantly evolving business strategy, modern IT outsourcing has become a favored approach for companies of all sizes. In a not so surprising trend, Canada, as one of...

IT Roadmaps: A Companion for your Cybersecurity

IT Roadmaps: A Companion for your Cybersecurity

In a world of ever-evolving technology standards, cybersecurity has quickly become a critical aspect and priority for companies worldwide. However, though cyber protection is more of a conversation today, most enterprises lack either cybersecurity awareness partially,...

Business Continuity Planning

Business Continuity Planning

In an increasingly unpredictable and interconnected world, it’s imperative for your business to develop a contingency plan in case of service disruption.  Building resilient and recoverable operations is more difficult to implement when time is precious, and...

Why first impressions matter: UI UX Design

Why first impressions matter: UI UX Design

Today, competition is relentless as there are always many options and alternatives available to users for products and services. To attract consumers in a crowded marketplace, your target audience needs to know why they should choose your business over others. This is...

Grow your Business with an IT Roadmap

Grow your Business with an IT Roadmap

Many companies have ambitious growth plans that involves digitally transforming business operations, boosting productivity, standardizing processes, better servicing their customers, mitigating corporate risks, fabricating a more reliable defense against infractions,...

Why is the Health Industry so susceptible to Cyber-Attacks?

Why is the Health Industry so susceptible to Cyber-Attacks?

The health sector and cybercrime have a close entwined relationship. While almost all industries suffer from the effects of cyberattacks, the Healthcare industry is of particular concern as they directly threaten not only the security of systems and information but...

Cloud Vs SaaS: What is the difference?

Cloud Vs SaaS: What is the difference?

Cloud Vs SaaS: What is the difference? We get asked this a lot by companies looking to understand and take greater advantage of the cloud. Software as a Service (SaaS) and Cloud computing are two practices frequently used today as cost-effective alternatives to owning...

IT Doesn’t Discriminate

IT Doesn’t Discriminate

As there are many facets that make up Information Technology it can be found in every corner of the global economy. It is a cornerstone in the way companies operate and is essential to the success and fluidity of any business. No matter the size or scale of a company,...

Make IT Happen

Make IT Happen

In the age of technology, we can stay connected whenever, wherever. Yet, this level of connectivity comes at a price of new perils. Though our information collection has streamlined, it has never been so vulnerable and protecting this information has become equally as...