ITIL Consulting Strengthens Service Management for Financial Institution
One of Canada’s largest credit unions implemented ITIL best practices to enhance risk
management, customer service, and IT stability.
Industry
Financial Services
Services Delivered
ITIL/ITSM Consulting, Gap Analysis, Process Maturity Assessment
Impact
Standardized service management framework, improved scalability
Challenge
The credit union sought to improve IT service delivery amid rapid growth.
- Needed a service management foundation
- Lacked standardized processes (incident, change, problem, service requests)
- Limited visibility into incidents and service requests
- Required stakeholder alignment across departments
Solution
New Value Solutions:
- Analyzed the current state and conducted stakeholder surveys
- Provided gap analysis and recommendations for ITIL maturity
- Implemented standardized processes across Incident, Problem, Change, Service Desk, and more
Results
- Improved IT service quality and operational stability
- Strengthened governance and risk management
- Established scalable ITSM processes supporting future growth
Need to strengthen IT service management?
Work with New Value Solutions to align ITIL processes with your growth goals.
Simple. Free. No obligation.