It wasn’t too long ago that some companies perceived IT as strictly a cost center, instead of a means to enhance your ROI, improve customer service and reduce business risk. To waiver this perception, there is an IT service framework known as an Information Technology Infrastructure Library. By adopting this system as a foundation to your IT services, you will experience:
- Alignment between IT and the business and ultimately business value
- Improved service delivery and customer satisfaction
- Reduced costs through improved processes, metrics targets and utilization of resources
- Implementation of a value chain and continuous improvement model.
- Greater visibility of IT costs and assets
- Better management of business risk, interruption of service or failure
- Adaptable service environment to support constant business change
ITIL is the world’s most widely used IT service management framework, that helps organizations use IT to realize business change, transformation, and growth. With a Value Chain model, ITIL guides compliance and measures improvement to give direction to organizations who utilize IT tools.
The speed in which current breakthroughs are occurring is disruptive to almost every industry on a global scale. This technological aggressiveness can seem imperious and therefore, having something to support this constant state of adaptation is necessary. ITIL helps businesses navigate the new technological era as it provides a practical and flexible basis to support organizations on their journey into the new world of digital transformation. By helping organizations align their human, digital and physical resources, they can compete with this complex modern landscape.
With the consistent alignment of IT services and business requirements, ITIL creates an atmosphere of continual service improvement that will ensure the best products and service as possible. Think of it as a set of guidelines with instructions. These instructions are purposefully general, so that you and any other company can personally customize and implement ITIL into your unique business. It is an approach of how to do IT service management.
How ITIL can help you navigate the pandemic
Throughout the pandemic we have had to adapt to a “new normal”, as remote work has become omnipresent. Therefore, it is important not to underestimate the importance of your IT service desk and controlling security risk as well as the need to maximize employee productivity. The ITIL framework ensures that your company is adapting to continuous changes based on shifting markets and business plans while adding value and ensuring the best possible products and services.
ITIL is unequivocally a beneficial asset to any firm looking to enhance their IT service management. It comes with several advantages such as the improvement of risk management, the strengthening of client relationships and increase in productivity and reduced costs. With this guidance, your company will be able to standardize the way you offer IT-based services, improving the experience and services that your customers receive.