IT Support Specialist (ID#4837)

New Value Solutions (NVS) is seeking a highly skilled Tier 2/3 IT Support Specialist. This role involves providing technical support, managing IT equipment, user administration, and handling network-related tasks. The candidate will also act as a backup for the IT Service Manager and support the company’s IT infrastructure across Quebec and Ontario, with occasional travel for urgent work. This is a full-time, onsite position with no remote work.

Responsibilities:

• Technical Support & IT Operations
• Primary point of contact for all IT support requests, resolving issues where possible and escalating when needed.
• Provide Tier 2/3 technical support via phone, Jira tickets, Teams, and SCCM.
• Act as a backup for the IT Service Manager at the Pointe-aux-Trembles office.
• Troubleshoot and resolve hardware and software issues efficiently.

• IT Equipment Management & Deployment
  • Perform laptop imaging and configuration of mobile devices and tablets (Kiosk mode).
  • Enroll and manage devices in Microsoft Intune.
• User & Access Management
  • Administer accounts in Active Directory, Intune, and Exchange Online.
  • Manage user enrollment via BTC Portal, Mobiles, and Entrapass (access control system).
• Networking & Infrastructure Support
  • Perform basic network troubleshooting, including cable repair, network points, and patching.
  • Assist with switch installation under the supervision of the network administrator.
• Additional Technical Responsibilities
  • Handle various Tier 2/3 level IT tasks as required.
  • Ensure compliance with IT security policies and best practices.

Required Skills & Qualifications:

• Post-secondary diploma or degree in a technology-related field.
• Minimum 5 years of IT support experience.
• Strong hands-on experience with Microsoft 365, SharePoint, and Windows troubleshooting.
• Proven experience in IT support and infrastructure management.
• Technical expertise in IT and network management tools
•  Excellent communication skills in French and English, written and spoken.
•  Capable of explaining technical concepts to non-technical users.
• Hands-on experience with:
  • Microsoft Intune, Active Directory, M365, Exchange Online.
  • SCCM, Teams, Jira ticketing system.
  • Networking basics (patching, switch installation, cable repair).
• Ability to work independently while supporting multiple locations.
• Flexibility to travel across Quebec and Ontario based on project urgency.

If you are available to work onsite in Pointe-aux-Trembles, QC, are able to work in Canada, and have this expertise, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.

ID#4837