Learning and Engagement Specialist (ID#4859)
Greater Vancouver - Hybrid
TimeNew Value Solutions, a national IT consulting company, is seeking an Intermediate Learning and Engagement Specialist to work with application and site stakeholders to discuss, plan for, and manage high impactful changes. A flexible approach will be required to drive projects forward.
The role calls for business/stakeholder management skills, and a broad understanding of core business processes including application management, vendor management, support risk management, change management and technology integration. Proven professional experience in similar roles and the ability to bring together the various/disparate members from stakeholder groups is crucial.
Responsibilities:
- Work collaboratively with vendors, program leaders, educators, and staff to assess program and cross-program clinical education needs and priorities, and develop learning strategies and education plans to meet those needs.
- Implement and evaluate learning programs.
- Conduct a needs analysis to determine required learning outcomes to transition staff to new or upgraded telecommunication system.
- Coordinate with internal communications and work within available platforms to promote learning programs and resources.
- Plan, coordinate, and facilitate in-class and virtual training sessions.
- Evaluate learning effectiveness.
- Manage workload and tasks to ensure successful delivery of projects.
- Take responsibility for continuous improvement, and review vendor provided training materials to ensure quality of all materials produced are to the required standard, reviewed, and updated.
- Produce new training and instructional materials to support staff with learning new processes and procedures.
- Gather employee feedback via surveys, focus groups, and other data sources, analyze results, and develop and implement recommendations and programs that incorporate diverse perspectives.
Deliverables:
- Develop communication plans which may include IT Broadcasts, Memos, Go-Live Approval Document.
- Develop and maintain communication and decision logs for high impact changes.
- Support project managers in developing clinical impact assessments, application impact assessments, lessons learned and change readiness checklists.
- Develop new and/or revise processes, responsibilities, and workflows for teams supporting a workforce of senior to junior level stakeholders.
- Deliver detailed approaches specifying the actions, resources, and dependencies required to define and recommend solutions needed to monitor the performance of new processes.
- Establish rhythm of communications, providing support documentation for stakeholders and leadership.
- Develop strong process, flows, and communication documentation to roll out to affected stakeholders.
- Contribute to scoping documentation and engage leadership to approve project scope.
- Collaborate with stakeholders to develop detailed delivery plans, supporting project leadership in determining timelines from project start to end.
- Produce executive materials such as briefing notes and presentations.
Requirements:
- 3+ years working as a training/engagement specialist, creating and executing training plans, and evaluating change impacts through comprehensive metrics.
- Skilled in process reengineering and workflow transition.
- Demonstrated capability to work with Senior Management Team and Executives.
- Previous experience in the AWS, Amazon Connect and/or Genesys.
- Experience with Addie / SAM methodologies and tools such as Moodle, Captivate and/or Articulate.
- Experienced in adapting, developing, facilitating and evaluating high quality, interactive blended learning solutions.
- Demonstrable knowledge of the principles of instructional design.
- Experience creating content and resource for use on multiple devices.
- Previous experience in the Health and Public Services sectors is highly desired.
- A level of education, training and experience equivalent to a degree/certificate in Education, Human Resources, Communication, Business Administration, or a related discipline.
If you have this expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.
ID# 4859
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